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GurbanovR
New member
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Message 1 of 2
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Flag Post

After BIOS update (thanks to HP assistant app), computer died forever

HP Recommended
hp pavilion x360 14cd0998nl
Microsoft Windows 10 (64-bit)

Hey, recently, I've got real problem and I'm almost throw my 2 years used laptop: hp pavilion x360 14cd0998nl. 

I saw BIOS update on HP assistant app and i updated. After, laptop got restarting, the screen never opened and there only signs: CapsLock is blicking, fan is working, but laptop doesn't open. I downloaded new BIOS app and i used wondows+b and other keys, but no way. I took it to pc service and after 3 week they said me motherbord is damaged. 

So, i don't know what i should do. How is it possible to be like this after BIOS or it's case of low quality HP laptops?????

 

BTW, ever don't buy HP, fan, heating, hardware.... in all products are problem...

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post
HP Recommended

@GurbanovR

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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