cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
GurbanovR
New member
5 1 0 0
Message 1 of 2
162
Flag Post

After BIOS update (thanks to HP assistant app), computer died forever

‎02-12-2021 11:36 AM

HP Recommended
Product: hp pavilion x360 14cd0998nl
Operating System: Microsoft Windows 10 (64-bit)

Hey, recently, I've got real problem and I'm almost throw my 2 years used laptop: hp pavilion x360 14cd0998nl. 

I saw BIOS update on HP assistant app and i updated. After, laptop got restarting, the screen never opened and there only signs: CapsLock is blicking, fan is working, but laptop doesn't open. I downloaded new BIOS app and i used wondows+b and other keys, but no way. I took it to pc service and after 3 week they said me motherbord is damaged. 

So, i don't know what i should do. How is it possible to be like this after BIOS or it's case of low quality HP laptops?????

 

BTW, ever don't buy HP, fan, heating, hardware.... in all products are problem...

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post

‎02-15-2021 01:27 PM

HP Recommended

@GurbanovR

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation