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HP Recommended
OMEN Laptop - 15-ek0009nh
Microsoft Windows 10 (64-bit)
11 REPLIES 11
HP Recommended

Hello @Mydgard 

 

(1) Update

OMEN Gaming Hub SDK Package

1.0.55 Rev.A48.2 MBMar 30, 2022Download

 

(2) Reboot

 

Information:

https://support.hp.com/us-en/document/ish_3912817-3737596-16

 

best regards

---

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HP Recommended

I'm sorry but it didn't solve the problem, I still cannot setup "Gamer handle" and therefore I can't finish setting up my account.

HP Recommended

Hello @Mydgard 

 

what is listed under 'Profiles' ?

 

best regards

---

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HP Recommended

Only "Default" yet.

HP Recommended

Hello @Mydgard 

 


@Mydgard wrote:

Only "Default" yet.


Please send a screenshot.

 

best regards

---

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HP Recommended

Képernyőfelvétel (34).pngKépernyőfelvétel (37).pngKépernyőfelvétel (38).png

HP Recommended

Hello @Mydgard 

 

click to open the Default profile, see picture:

- show me what you can select or click

- try to create a new profile

ub6424_0-1656432418441.png

 

best regards

---

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HP Recommended

New profile created, nothing changed. 😅

Képernyőfelvétel (39).pngKépernyőfelvétel (40).pngKépernyőfelvétel (41).png

HP Recommended

Hello @Mydgard 

 

I can't help you any further. This is a very specific problem. The error message of the program is not useful at all. You should try to ask in a special gaming forum.

 

Good luck

 

best regards

---

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