BT not working envy 15-j000ec

[Pajka04]

Hello,

my BT module on laptop isn´t working. I had to change SSD storage, cause old was demaged. I was reinstall Win, WiFi is working well but BT not. I was tried all SW drivers from support of HP but nothing works. I´m just user, so I don´t know what to do next.

Thank´s for help.

[BeemerBiker]

I looked at the list of drivers for your laptop and there may be as many as five possible Bluetooth adapters

https://support.hp.com/sk-en/drivers/hp-envy-15-notebook-pc-series/model/5449847

Bring up the windows device manager and look for an unknown device or a bluetooth device that is not identified.

Look in "device instance path" for the VEN and PID

then go here

https://devicehunt.com/view/type/pci/vendor/1022/device/43D5

and change PCI to USB (or vice-versa) and enter the VEN and PID

for example the above 8087 and 0032

https://devicehunt.com/view/type/usb/vendor/8087/device/0032

It is possible that no driver will be found, but the device hunt will give the device details so you know who makes it

let me know what you find. Hopefully it will identify which of the 5 possible adapters your laptop uses.

[Pajka04]

Hello,

thanks for your help. I tried do what you want but I can´t find PID in device instance path. I took screenshot for you. If I wrote DEV to devicehunt, it can´t find anything. Please, what can I do?

Thanks

[BeemerBiker]

https://devicehunt.com/view/type/pci/vendor/1814/device/3298

You need the Ralink driver but they go taken over by MediaTek

Go here

https://support.hp.com/sk-en/drivers/hp-envy-15-notebook-pc-series/model/5449847

and select windows 8.1 64bit and try the MediaTek dated 2015

There seems to be a window 10 one  that our expert Paul found

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/ralink-rt3290-bluetooth-driver-for-wi...