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Locked

‎11-23-2025 11:54 AM - last edited on ‎11-23-2025 12:02 PM by Level 15

HP Recommended

Dear HP Support,

I am the owner of a personal HP ProBook 430 G6 (serial: >Do not include the product serial number or any private information<, product: 6EB42ES, purchased 2019). I forgot the BIOS/power-on password. The screen shows "Authentication Failed – System Locked" after wrong attempts. This is not a stolen device—it's my laptop.

Please provide the master unlock code via email. I can send proof of ownership (receipt photo) if needed.

 

Category:
1 REPLY 1

‎11-23-2025 12:00 PM

HP Recommended

Hello @Xeny ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

 

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

Best regards

 

Steffen Baier

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