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Zintle
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Message 1 of 2
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Blank screen

HP Recommended

My laptop's screen just went blank. 

I tried taking out the battery and switching it on again. 

Even tried pressing the power button for more than an minute. With battery and without and still doesn't work. 

 

Please assist. Or how can I contact HP? And from an estimate, how much would it cost replace a screen

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Zintle Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned on this link: Click here (related post)

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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