Blue screen of death

[Lisap2015]

Hi all,

I know nothing about PC's I tried to boot up the computer and got the blue screen of death (bad config) I've been on all sorts of sites and I found this advice...

A black box will appear. This is your command prompt window.

►Type the following command:

 bootrec /scanos Then press enter

 bootrec /rebuildbcd Then press enter

 bootrec /fixmbr Then press enter

 bootrec /fixboot Then press enter

I did it all and the first 3 commands say operation completed successfully. However the last command states access is denied.

Any ideas what else I can do to fix it?

It won't repair or reset or restore. I can't log in to get all the kids photos off it, so I dont want to do a factory reset if it can be helped.

Like I say i don't pretend to know anything so I hope this makes sense.

Any advise is appreciated 

Thank you.

[praveen196]

@Lisap2015 Welcome to HP Community!

Please provide the correct product number.

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