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Lisap2015
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Blue screen of death

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Hi all,

I know nothing about PC's I tried to boot up the computer and got the blue screen of death (bad config) I've been on all sorts of sites and I found this advice...

 

A black box will appear. This is your command prompt window.

 

►Type the following command:

 

 bootrec /scanos Then press enter

 bootrec /rebuildbcd Then press enter

 bootrec /fixmbr Then press enter

 bootrec /fixboot Then press enter

 

I did it all and the first 3 commands say operation completed successfully. However the last command states access is denied.

 

Any ideas what else I can do to fix it?

It won't repair or reset or restore. I can't log in to get all the kids photos off it, so I dont want to do a factory reset if it can be helped.

 

Like I say i don't pretend to know anything so I hope this makes sense.

Any advise is appreciated 

Thank you.

 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lisap2015 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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