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Blue screen of death

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Hi all,

I know nothing about PC's I tried to boot up the computer and got the blue screen of death (bad config) I've been on all sorts of sites and I found this advice...


A black box will appear. This is your command prompt window.


►Type the following command:


 bootrec /scanos Then press enter

 bootrec /rebuildbcd Then press enter

 bootrec /fixmbr Then press enter

 bootrec /fixboot Then press enter


I did it all and the first 3 commands say operation completed successfully. However the last command states access is denied.


Any ideas what else I can do to fix it?

It won't repair or reset or restore. I can't log in to get all the kids photos off it, so I dont want to do a factory reset if it can be helped.


Like I say i don't pretend to know anything so I hope this makes sense.

Any advise is appreciated 

Thank you.


HP Support Agent
HP Support Agent
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@Lisap2015 Welcome to HP Community!


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