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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Blue screen of death

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08-30-2020 04:08 AM
Hi all,
I know nothing about PC's I tried to boot up the computer and got the blue screen of death (bad config) I've been on all sorts of sites and I found this advice...
A black box will appear. This is your command prompt window.
►Type the following command:
bootrec /scanos Then press enter
bootrec /rebuildbcd Then press enter
bootrec /fixmbr Then press enter
bootrec /fixboot Then press enter
I did it all and the first 3 commands say operation completed successfully. However the last command states access is denied.
Any ideas what else I can do to fix it?
It won't repair or reset or restore. I can't log in to get all the kids photos off it, so I dont want to do a factory reset if it can be helped.
Like I say i don't pretend to know anything so I hope this makes sense.
Any advise is appreciated
Thank you.
09-01-2020 03:05 PM
@Lisap2015 Welcome to HP Community!
Please provide the correct product number.
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http://support.hp.com/us-en/document/c03754824
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