Bluetooth not working

[azakli]

I Have windows 10 and Qualcomm Atheros AR3011 Bluetooth is not working. What should I do?

[Paul_Tikkanen]

Hi:

HP has a driver for that model BT adapter but it may not work.

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

[azakli]

yes it didn't work, can you please send one that works

[Paul_Tikkanen]

Unfortunately, I won't be able to help you.

As you can see from this discussion the driver I gave you worked for this person's 4540s, but this post is 2 years old.

Solved: HP probook 4530s windows 10 bluetooth issue - HP Support Community - 8174092

This post indicates that the driver didn't work on this notebook, and I had given the person another idea, which also didn't work.  This discussion was from a year ago.

Solved: Probook 4430s Qualcomm Atheros Ar3011 Bluetooth 3.0 Adapter ... - HP Support Community - 843...

So, you have 3 options as I see it.

1. Reinstall W7/W8.1 where everything will work, but I don't recommend that since there is no more support by Microsoft for W7 or W8.1.

2. Purchase an inexpensive USB Bluetooth adapter that is supported for W10.

3. Replace the Atheros card with this model Wi-Fi card listed in chapter 3 of your notebook's service manual:

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter    HP part # 753077-005.

c04409502.pdf (hp.com)

The Bluetooth in the Realtek Wi-Fi card works for W10.