Broken Left hinge on HP Pavillion G7-2246NR 17.3 screen

[Dan52]

Thanks. Could you please send me the linkl to the video. I've done repairs in the past on my PC's. Not afraid to open them up. I had thought the same thing about extending screws all the way through. I have a pretty good assortment of them so should be too hard once I get it open. Thanks, Dan

[b4isayno]

Awesome job!

I was going to do this but the lower case half split and I did not want to deal with that. The part alone was almost as much as the whole repair process.

Do you have a link to a teardown/repair video?

Denis

[LVTaxman]

Here is the link I have been following.  

https://www.youtube.com/watch?v=jO6ptlwndGA

I like the idea of the longer machine screws and will try that.

Amazing how many of us have the problem only on the left side.  The hinge is so tight, I needed to use pliers to manipulate it.  I can see how just opening the screen broke the screw casings.  It seems like a product defect.

[danny-r]

@Dan52

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[MCAPopp]

Same thing happened to me. My family has used this over the years as replacement for a desktop computer, so the wear has been very light. One day my mother went to go open it up and snap.... it's a shame. Recently her G62 (5 years old which I think is a good life) mobo died out of no where and my HP ENVY Sleekbook mk-1010dx CPU burnt up (20 months old) due to a poor air flow design. Don't get me wrong I loved these computers when they worked properly, but as of lately HP is leaving a bad taste in my mouth. Though I do repair computers to a extent (because I mainly work on desktops), I feel this fix may be too exspensive for a computer that is close to 4 years old. It could run around $60 and few hours that I don't have right now. Has anyone had any luck fixing it and if so how long did it take? Any help is good help!

thank,

MCAPopp

[est20052005]

I have a: HP Pavilion g7-2269wm Notebook PC

Same issue broken hinge with no drops or damage to the computer.  I have had this issue with a number of HP notebooks I have owned.  Customer Service seems to be too busy or non-responsive.  Very disappointing.

Eric

[danny-r]

@est20052005

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Dan52]

I've been contacted by HP and explained the problem in detail. Somewhere between the modification of the left side case bottom where the screw stands were molded differently from the right side, and possibly a very stiff hinge, there is a definite problem that goes back to the original manufacturing of the laptop. But...HP Support told me that their engineers say there is no supporting eveidence that there is a problem with the case or the left side hinge (hard to convince all of us who have a broken laptop). HP Support was more interested in telling me my unit was out of warranty and any repairs would be out of pocket than they were helping me. I even let them know that an option to by a non-working unit on EBay for the case itslef and the seller even made mention in the write-up that the left side hinges worked well and weren't broken.

Here's how I view it. Since this is now an older laptop (2-1/2-3 years) and they've probably changed the design of the lower case 1/2, and they either don't have the injection molding tooling used to make this piece anymore or modified it to make a change or fix the problem. Either way, they can't make the part now to fix the problems with the laptops out there. The part itself wouldn't cost more than $3-5 to produce if the die still exists. I can't belive HP is to cheap that they wouldn't make the part if they could, or at least hope they aren't.

End result is still the same, you're on your own or pay to get it fixed. I did pull mine apart and fixed it by running screws all the way through the bottom of the case. I actually did it to both side just to be sure I didn't habe a problem later, and to make it esthetically more Frankenstein-ish! I'll warn you that once you do run screws all the way through you'll need to buy some self-adhesive furniture foot pads to put on the bottom. If you don't put them on, the screw heads will be the first thing to come in contact with the table or desk you're working on. I gave the laptop to my daughter and she said she kind of likes the way the pads lift it up in the back and how it looks. She said with a few more screws hanging out it might qualify for a "Steampunk" look. Maybe I'm onto something!

Dan

[Sra2154]

I too am having the same issue with the left hinge.
I can still power it on but when I try to open the screen it lifts the corner of the laptop cover and exposes the inside

[danny-r]

@Sra2154

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.