05-19-2016 09:58 AM
Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??
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05-19-2016 10:13 AM
If unit doesn't have any issues right now, yes you can extend the warranty.
if there is any issue with the laptop then after repair you can extend the warranty
I am an HP employee
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05-19-2016 10:19 AM
You may get an extended warranty on HP support line : 1800-474-6836
The ESP's you would get on hpshopping.com are usually for inwarranty products, if your warranty has already expired calling the tech support line will be the easiest way of getting further support related to warranty purchases.
I am an HP Employee
12-02-2016 08:08 AM
12-03-2016 09:29 AM
Thank you for visiting the HP Forums! Good Day! :) I understand that you are looking for updating the warranty of your computer. I would be delighted to assist you here. :)
Great job on diagnosing the issue correctly, before posting your query on HP forums. Kudos to you for that. :) It has been a privilege to share this platform with tech-savvy customers like you. :) We greatly value your business with HP and it is paramount that the issue is addressed. :) I understand the issues that you are facing with the unit.
Please contact HP phone support from this link: http://hp.com/contacthp Then select the country and enter the complete product# of the unit. Then follow the on-screen instructions on the screen to contact HP phone support to extend the warranty.
It should normally be possible to extend the warranty without hassles as the warranty has only recently ended. Please visit http://store.hp.com also to buy Extended Service Plans. (ESPs) that may be available.
Regarding the adapter and battery issues please visit this link for further assistance: http://support.hp.com/in-en/document/c01297640
For your satisfaction you could also run the complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259 There should be nothing wrong with the unit.
Please also update the bios and chipset drivers from this link: http://hp.com/drivers and follow the on-screen instructions. (please do it only if it as not been done already)
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.:)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee
12-05-2016 11:35 AM
I went to the website as you suggested to update the chip drives but there are several. Which one do I install?
12-06-2016 08:09 AM
Thanks for the reply!
I would suggest you install the latest chipset drivers updated. The driver update date will be mentioned in the driver page. Go by the latest chipset drivers.
Please provide us with the complete product number and the operating system version if you want us to give you the exact link.
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!
I am an HP Employee
12-06-2016 08:20 AM
Intel Collaborative Processor Performance Control (CPPC) Driver states it's suppose to increase battery life. And the others listed are for other reasons. Are you suggesting to install the 1st one listed which is
Intel Collaborative Processor Performance Control (CPPC) Driver? The date is September 15, 2015. Please forgive me, but I'm kinda confused. I not knowledgeable on drivers...