Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎05-19-2016
Message 1 of 13 (2,388 Views)
Accepted Solution

Can I extend the warranty after its manufacture warranty has expired??

Product Name: HP Pavilion 15-p077tx Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

Reply
0 Kudos
Accepted Solution

Re: Can I extend the warranty after its manufacture warranty has expired??

Hi,

 

You may get an extended warranty on HP support line : 1800-474-6836

The ESP's you would get on hpshopping.com are usually for inwarranty products, if your warranty has already expired calling the tech support line will be the easiest way of getting further support related to warranty purchases.

View solution in context
Grad Student
Posts: 233
Member Since: ‎06-19-2013
Message 2 of 13 (2,381 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

Hello,

 

If unit doesn't have any issues right now, yes you can extend the warranty.

 

if there is any issue with the laptop then after repair you can extend the warranty

 

 

#hpexpertday

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
HP Support Agent
Posts: 12,228
Member Since: ‎08-11-2014
Message 3 of 13 (2,380 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

Hi,

 

You may get an extended warranty on HP support line : 1800-474-6836

The ESP's you would get on hpshopping.com are usually for inwarranty products, if your warranty has already expired calling the tech support line will be the easiest way of getting further support related to warranty purchases.

Riddle_Decipher
I am an HP Employee

Student
Posts: 1
Member Since: ‎08-04-2016
Message 4 of 13 (2,275 Views)

Re: Can I extend the warranty after its manufacture warranty has expired?

I tried this number 18004746836, it not working getting reply as wrong number. Am in India please provide me correct number.

HP Support Agent
Posts: 12,228
Member Since: ‎08-11-2014
Message 5 of 13 (2,265 Views)

Re: Can I extend the warranty after its manufacture warranty has expired?

Hi,

 

Please contact HP india on: 1800 200 0047.

for details - Click on the link below:

http://www8.hp.com/in/en/contact-hp/phone-assist.html

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎12-02-2016
Message 6 of 13 (2,145 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

I have a hp Pavillion notebook. The manufacture warrenty expired on 11/26/2016. A tech told me in customer service that to extend the warrenty would be 139.00 for one year. I think that is too much for 1 year. At the time I didn't even have the funds to purchase the warrenty. But I have had to call 3 times in one year to have drivers updated because my battery adapter wouldn't charge my battery. Mind you I have only had my lab top for 1 year exactly. Very frustrated that I have had to call customer service support 3 times for the same problem (update drivers) I think something external is going on with the hardware but my manufacturer warrenty has expired. I was told I couldn't extend the warrenty after the 26th of November. Is that true? Do I have any other offers? I'm so frustrated. I spent almost 600.00 for this laptop on black Friday last year. I've always purchases hp devices but this is the first device that I've had these problems and was offered overpriced warranties. Please help with any suggestions
HP Support Agent
Posts: 8,764
Member Since: ‎08-10-2016
Message 7 of 13 (2,127 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

Hi @jayjor4,

 

Thank you for visiting the HP Forums! Good Day! Smiley Happy I understand that you are looking for updating the warranty of your computer. I would be delighted to assist you here. Smiley Happy

 

Great job on diagnosing the issue correctly, before posting your query on HP forums. Kudos to you for that. Smiley Happy It has been a privilege to share this platform with tech-savvy customers like you. Smiley Happy We greatly value your business with HP and it is paramount that the issue is addressed. Smiley Happy I understand the issues that you are facing with the unit.

 

Please contact HP phone support from this link: http://hp.com/contacthp Then select the country and enter the complete product# of the unit. Then follow the on-screen instructions on the screen to contact HP phone support to extend the warranty.

It should normally be possible to extend the warranty without hassles as the warranty has only recently ended. Please visit http://store.hp.com also to buy Extended Service Plans. (ESPs) that may be available.

 

Regarding the adapter and battery issues please visit this link for further assistance: http://support.hp.com/in-en/document/c01297640

For your satisfaction you could also run the complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259  There should be nothing wrong with the unit.

 

Please also update the bios and chipset drivers from this link: http://hp.com/drivers and follow the on-screen instructions. (please do it only if it as not been done already)

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎12-02-2016
Message 8 of 13 (2,098 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

Hi David, thank you for responding back and for the information. The Bios update was done 4 times by Tech support. The issue was resolved the first 3 times but the week of Thanksgiving I called once again because when I plugged up the charger the device would not charge. So Tech support did the Bios update again and a week later the device battery was low and once again it states plugged in but not charging. I also noticed that it will start charging but a minute later it stops charging.
I went to the website as you suggested to update the chip drives but there are several. Which one do I install?
HP Support Agent
Posts: 9,856
Member Since: ‎07-14-2016
Message 9 of 13 (2,079 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

Hello @jayjor4,

 

Thanks for the reply!

 

I would suggest you install the latest chipset drivers updated. The driver update date will be mentioned in the driver page. Go by the latest chipset drivers.

 

Please provide us with the complete product number and the operating system version if you want us to give you the exact link.

 

Thank you!

 

Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!

 

 

 

DVortex
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎12-02-2016
Message 10 of 13 (2,077 Views)

Re: Can I extend the warranty after its manufacture warranty has expired??

Hi, thank you for responding back. Really appreciate it. The product number is P1A84UA#ABA
Intel Collaborative Processor Performance Control (CPPC) Driver states it's suppose to increase battery life. And the others listed are for other reasons. Are you suggesting to install the 1st one listed which is
Intel Collaborative Processor Performance Control (CPPC) Driver? The date is September 15, 2015. Please forgive me, but I'm kinda confused. I not knowledgeable on drivers...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation