Can't install HP Support Assistant

[EB840G5]

Hi, I can't get HPSA (the latest 9.50.34 as of now) to install on my EliteBook 840 G5 (Windows 11 25H2), The installer shows some incompatibility message before installation completes. I have already tried clean boot, older HPSA versions, but nothing worked. What should I do next? Is there anything else I should try? Would a clean Windows 11 reinstall help? Should I try HP Image Assistant instead? Any help would be really appreciated, Thanks.

[Dragon-Fur]

@EB840G5 

Welcome to the HP Community --

"It's all good."

You need not install the HP Support Assistant -- 

AND

HPIA is not supported on your system and 25H2

There are only a limited number of Windows 11 drivers dated 2025 -- everything else is much older.

Software and Drivers for HP EliteBook 840 G5 Notebook PC  

Change Operating System / version to Windows // Windows 11

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HPSA is likely not supported in your current version of Windows -

Again, you don't need it.

The system is no longer receiving regular updates.

Keep the 

HP Image Assistant is not supported on this system and the version of Windows you are running.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

HPIA User Guide

HPIA Supported Platforms

HP EliteBook 840 G5 Notebook PC HP EliteBook 846 G5 Notebook PC HP EliteBook 850 G5 Notebook PC HP ZBook 15u G5 Mobile Workstation HP ZBook 14u G5 Mobile Workstation

✓ v21H2 (Updated: 2026-01-11 ) * ✓ v22H2 (Updated: 2026-01-10 ) * ✓ v1703 (Updated: 2026-01-10 ) * ✓ v1709 (Updated: 2026-01-10 ) * ✓ v1803 (Updated: 2026-01-10 ) * ✓ v1809 (Updated: 2026-01-12 ) * ✓ v1903 (Updated: 2026-01-12 ) ✓ v1909 (Updated: 2026-01-10 ) * ✓ v2004 (Updated: 2026-01-10 ) * ✓ v20H2 (Updated: 2026-01-11 ) ✓ v21H1 (Updated: 2026-01-10 ) *

✓ v21H2 (Updated: 2026-01-10 ) * ✓ v22H2 (Updated: 2026-01-11 ) *

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References / Resources

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