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Cancel order after a month of waiting now waiting a further month for a refund?

How do I arrange a refund?

I called multiple times asking where my order was and after a month of waiting I was told the order was unable to be completed. Thus I needed to cancel at this stage I was hung up on and when calling back multiple time over the following month I am yet to be provided with a refund. Just keep waiting is what I am told everyday.  

 

Has this happened to anybody else and is there an additional level of support for what I would see as an easy resolution.... it was easy enough for HP to take my money. This is very frustrating.

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Cancel order after a month of waiting now waiting a further month for a refund?

Hi @RN_query

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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