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‎05-31-2019 07:33 AM

HP Recommended
Product: HP 17-X020ND
Operating System: Microsoft Windows 10 (64-bit)

Cannot find the drivers for an HP 17-x020nd, also via serial number and product number. I also tried this site: https://support.hp.com/nl-nl/drivers/selfservice/HP-17-Notebook-PC-series/11203107/model/12569134

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2019 10:23 AM

HP Recommended

You're very welcome.

 

Here is a copy and paste of the reply I received from our HP liaison who reports these problems...

-----------

Hey PaulTK,

It looks like the entire platform is missing (all 408 models).  I've submitted a ticket to the IT team to investigate.  Thanks and cheers!

-wes

----------------

I don't know how long it is going to take for HP to restore the support pages, so if you are in immediate need of drivers, I can provide the graphics, ethernet, sd card and wifi drivers from other sources, so at least you have a functioning notebook.

View solution in original post

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5 REPLIES 5

‎05-31-2019 07:55 AM

HP Recommended

Hi:

 

I'll contact someone from HP and ask them to look into it, because it seems that any of the support pages I tried show the drivers for the various models I randomly selected.

 

When I tried your model and even the 17-x000 general model series, I get the same error as you do.

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‎05-31-2019 08:59 AM

HP Recommended

I Would like to hear back from you. Thank you for the quick reply

Was this reply helpful? Yes No

‎05-31-2019 10:23 AM

HP Recommended

You're very welcome.

 

Here is a copy and paste of the reply I received from our HP liaison who reports these problems...

-----------

Hey PaulTK,

It looks like the entire platform is missing (all 408 models).  I've submitted a ticket to the IT team to investigate.  Thanks and cheers!

-wes

----------------

I don't know how long it is going to take for HP to restore the support pages, so if you are in immediate need of drivers, I can provide the graphics, ethernet, sd card and wifi drivers from other sources, so at least you have a functioning notebook.

Was this reply helpful? Yes No

‎06-01-2019 11:11 AM

HP Recommended

Thank You for offering, But that is not neseccary. Your mail already helped me a lot

Was this reply helpful? Yes No

‎06-01-2019 11:22 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
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