Solved: Charging light blinking 8 times and can't charge - HP Support Community

ElvinT · ‎11-29-2018

Yesterday my laptop battery was running low so I charge it overnight for the first time.Then the next day,I use it as usual,but the charging light blinks 8 and a half time every time when I plugged in the charging cable and it won't charge it.So now my laptop battery is very low.What can I do to solve this problem?

kevin-t · ‎11-30-2018

@ElvinT

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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erico · ‎11-29-2018

Is your notebook on the order of 5+ years old?

Is it the original battery?

Does the notebook still operate as normal if the battery is removed and the power adapter connected?

The blink code is an error message.

LED diagnostics link is below

http://h20574.www2.hp.com/results.htm?SID=5212932&MEID=6AB8D14C-04D1-4516-B00E-94AEE060CCFC

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ElvinT · ‎11-29-2018

I just buy this laptop and I'm using the original battery.

erico · ‎11-29-2018

So it is new, less than one year old and still in warranty?

Is that accurate?

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ElvinT · ‎11-29-2018

Yes,except the warranty had end.And also I can't open the website that you send to me:http://h20574.www2.hp.com/results.htm?SID=5212932&MEID=6AB8D14C-04D1-4516-B00E-94AEE060CCFC

erico · ‎11-29-2018

If it is less than a year since you purchased it, the one-year free factory warranty should still be valid.

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ElvinT · ‎11-29-2018

So what I can do to fix my laptop issues?

erico · ‎11-30-2018

You have a few choices.

The simplest one is for me to ask a Moderator to help connect you to a warranty team at HP to arrange for warranty repair of your notebook.

If that is not viable, you can have the system board replaced by a notebook or PC shop. The downside is that when it is replaced by other than HP you will no longer have an OS associated with your notebook. The OS activation key is kept on a Microsoft Licensing server and associated with a specific system board.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

kevin-t · ‎11-30-2018

@ElvinT

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

Mus92 · ‎11-01-2019

I have some problem

Charging light blinking 8 times and can't charge

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