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06-30-2020 01:31 PM
I have Windows 7 Service Pack 3 working fine on my Pavilion zv5000 series laptop. Under Device Manager, I have listed (2) Devices which are not working properly:
- Base System Device
- SM Bus Controller
Checking to see if anyone knows where I can get a set of drivers for the legacy Pavilion zv5000 series laptops.
Thanks so much for everyone's help
legacy Pavilion laptop user
Solved! Go to Solution.
06-30-2020 01:52 PM
That model only has drivers for XP.
See if the XP driver works for the Base system device (SD card reader).
See if the XP chipset driver works for the smbus controller.
06-30-2020 09:52 PM
I appreciate your quick response. 50% of your suggestion worked successfully.
1. I was able to use your suggested XP driver for the Base system device and now that Driver error has gone; used sp29788.exe
2. However, the XP chipset driver did not take for the SM Bus controller issue; used sp27532.exe
Intel Chipset Software Installation Utility
get Information error:
The Intel (R) Chipset Software Installation Utility requires a supported chipset platform running on a supported operation system. Check the System Requirements section of the README.TXT file for more information.
my Pavilion Windows XP Professional is running at 32-bit. Is it possible that I need to pick another Chipset Software Installation Utility? just an idea.
07-01-2020 12:59 PM
Below is a snapshot of my System Information.
System Information report written at: 07/01/20 11:12:21
System Name: xxxxxxxxxxxxx
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name xxxxxxxxxxxxxx
System Manufacturer Hewlett-Packard
System Model pavilion zv5000 (DU910U#ABA)
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2666 Mhz
BIOS Version/Date Hewlett-Packard F.43, 12/15/2004
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name xxxxxxxxxxxxxxxxxxxxxxx
Time Zone Eastern Daylight Time
Total Physical Memory 1,280.00 MB
Available Physical Memory 857.65 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.93 GB
Page File Space 2.69 GB
Page File C:\pagefile.sys
07-01-2020 01:17 PM
You're very welcome.
Please post the hardware ID for the SMBus controller, so I can look into this further.
To find the hardware ID, go to the device manager, click on the SMBus controller needing the driver.
Click on the Details tab at the top of the device manager window.
The hardware ID will be a string of characters that begins with PCI/VEN...
07-01-2020 06:07 PM
again thank you VERY much for your timely response. In response to your latest question,
SM Bus Controller
Device Instance ID:
Location: PCI bus 0, device 20, function 0
07-01-2020 06:41 PM
You're very welcome.
I didn't expect to find that your notebook has an AMD chipset and not an Intel one, yet it has an Intel processor.
I have zipped up and attached the driver you need below.
You will need to manually install the driver as follows...
Download and unzip the file to its folder.
Do not do anything with the files in the folder.
Go to the device manager. Click on the smbus controller needing the driver.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.
Make sure the Include subfolders box is checked, and the driver should install.
Then restart the PC,