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‎03-04-2022 07:38 AM

HP Recommended
Operating System: Chrome OS

My new HP 11a-nb0002na Chromebook has stopped printing. Indicates "Can't connect to printer" Settings show that Canon printer is connected via WiFi

Scanning is still working fine.

Please advise. 

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1 person had the same question
7 REPLIES 7

‎03-07-2022 07:22 AM

HP Recommended

@Mickey5B, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎03-07-2022 10:32 AM

HP Recommended

Hi Canon MG 3650 S/N KKUL7487

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‎03-07-2022 11:28 AM

HP Recommended

@Mickey5B

 

Kindly contact the printer manufacturer for assistance as this is not an issue with the Chromebook.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎03-08-2022 07:28 AM

HP Recommended

I have been in touch with Canon and they have detailed all the printer settings and checks that need to be carried out.

Everything complies with their recommendations.

They conclude that issue must lie with the Chromebook as Asus Chromebox using all the same settings as the Chromebook

is printing satisfactorily.

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‎03-08-2022 10:39 AM - edited ‎03-08-2022 10:39 AM

HP Recommended

@Mickey5B

 

To clarify, you are not able to print. This is a printing issue, related to the printer.

If you have any issues with HP Chromebook, HP can assist you with it. Or, if you have a HP printer and if you are not able to print, we can assist you.

However, we are not trained on Canon printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎03-09-2022 03:10 AM

HP Recommended

I have now tried to prit to another printer on a different WiFi network with the same results, again all the settings were correct and notifications showed "Printing started" followed by "Printing successfully completed" I am baffled!

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‎03-11-2022 05:53 AM

HP Recommended

@Mickey5B

 

If the issue persists,

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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