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‎05-29-2020 01:31 AM - edited ‎05-29-2020 01:35 AM

HP Recommended
Product: Zbook 15 G2
Operating System: Microsoft Windows 10 (64-bit)

Installed Win10 (1909) on new SSD (laptop shipped with Win7 HDD).  Went to HP support page to download drivers and software.  For Win10, support has link for:

 - Cyberlink PowerDVD 12.0.4.5814 Rev A    (sp73343.exe).

 

When I try to install the PowerDVD software, I get error message:

 - You do not have the required version of the program installed on your system.  The installation will abort.  Please contact your application provider.

 

When I looked at the support page System requirements section for this software, it states that a previous version (10 or 12) must already be installed.  Looks like sp73343.exe is an update installer and not a full installer.

 

From another posting it suggested to install HP Softpaq Download Manager.  I did, but it only lists sp73343.exe.

 

Looking for download link for full installer for Cyberlink PowerDVD for zbbok 15 G2.

 

Thanks

 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2020 03:19 PM

HP Recommended

Thanks for the quick reply and access to the PowerDVD softpaq.  Appears that a lot of people have encountered this exact same problem.  HP support told me that the PowerDVD software was a one-time only deal and the full installer is no longer available.  From my searching, I had seen that the free open source VLC Media Player was mentioned quite often and comes highly recommended.  I decided to go with that and it works for me.

 

VLC Media Player   https://www.videolan.org/vlc/

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1 REPLY 1

‎05-30-2020 03:19 PM

HP Recommended

Thanks for the quick reply and access to the PowerDVD softpaq.  Appears that a lot of people have encountered this exact same problem.  HP support told me that the PowerDVD software was a one-time only deal and the full installer is no longer available.  From my searching, I had seen that the free open source VLC Media Player was mentioned quite often and comes highly recommended.  I decided to go with that and it works for me.

 

VLC Media Player   https://www.videolan.org/vlc/

Was this reply helpful? Yes No
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