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HP Recommended
Zbook 15 G2
Microsoft Windows 10 (64-bit)

Installed Win10 (1909) on new SSD (laptop shipped with Win7 HDD).  Went to HP support page to download drivers and software.  For Win10, support has link for:

 - Cyberlink PowerDVD 12.0.4.5814 Rev A    (sp73343.exe).

 

When I try to install the PowerDVD software, I get error message:

 - You do not have the required version of the program installed on your system.  The installation will abort.  Please contact your application provider.

 

When I looked at the support page System requirements section for this software, it states that a previous version (10 or 12) must already be installed.  Looks like sp73343.exe is an update installer and not a full installer.

 

From another posting it suggested to install HP Softpaq Download Manager.  I did, but it only lists sp73343.exe.

 

Looking for download link for full installer for Cyberlink PowerDVD for zbbok 15 G2.

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for the quick reply and access to the PowerDVD softpaq.  Appears that a lot of people have encountered this exact same problem.  HP support told me that the PowerDVD software was a one-time only deal and the full installer is no longer available.  From my searching, I had seen that the free open source VLC Media Player was mentioned quite often and comes highly recommended.  I decided to go with that and it works for me.

 

VLC Media Player   https://www.videolan.org/vlc/

View solution in original post

1 REPLY 1
HP Recommended

Thanks for the quick reply and access to the PowerDVD softpaq.  Appears that a lot of people have encountered this exact same problem.  HP support told me that the PowerDVD software was a one-time only deal and the full installer is no longer available.  From my searching, I had seen that the free open source VLC Media Player was mentioned quite often and comes highly recommended.  I decided to go with that and it works for me.

 

VLC Media Player   https://www.videolan.org/vlc/

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.