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jfrehunt
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Did refresh on laptop lost all my software programs originaly had windows 8 upgraded to windows 10

HP Pavillium

Have my files but no software programs to open word, power point, excel

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HP Recommended

Did refresh on laptop lost all my software programs originaly had windows 8 upgraded to windows 10

@jfrehunt 

A refresh does not keep the apps, it only restores the OS.

Unfortunately, HP keeps no records of individual MS Office keys associated with individual PCs, so there is nothing we can do for you from here.

For this issue, you would need to contact HP Customer Support and see if there is anything they can do for you.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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