@jfrehunt
A refresh does not keep the apps, it only restores the OS.
Unfortunately, HP keeps no records of individual MS Office keys associated with individual PCs, so there is nothing we can do for you from here.
For this issue, you would need to contact HP Customer Support and see if there is anything they can do for you.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
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