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Ironmember
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Dopo aggiornamento di Windows 10 NON funziona più il lettore biometrico di impronta digitale

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HP Notebook - 15-dw0053nl
Microsoft Windows 10 (64-bit)

Buongiorno a tutti,  da dopo l'aggiornamento anniversary update di Windows 10  *non funziona più il sensore biometrico di impronte digitali*, Microsoft dice di contattare il Produttore del PC per risolvere il problema, qualcuno ha avuto il mio stesso inconveniente ? come risolvere ? Grazie per ogni possibile aiuto. 

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Hello everyone, after the Windows 10 anniversary update * the biometric fingerprint sensor no longer works*, Microsoft says to contact the PC manufacturer to solve the problem, has anyone had the same problem? how to solve? Thanks for any possible help.

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praveen196
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@Ironmember Welcome to HP Community!

 

I understand that the figure print is not working 

 

Install the HP Simple Pass Identity Protection Software for Windows 10:  ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe 
 

If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working: 

Click here to download a different version of the same software. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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