Driver download page down?

[claudiac07]

Hello! My laptop constantly has this issue where the wifi icon disappears and I am not able to connect to any network. To fix this, I typically delete the faulty network drivers and redownload them on the HP website. This time, when I try to access the website, I am told they "cannot find the page you are looking for". I am wondering if this page has been archived or deleted. I desperately need to redownload these drivers. I have done a hard restart multiple times in hopes that the drivers reinstall but they do not. I have also reset my network settings.

[Paul_Tikkanen · Accepted solution]

Hi:

I believe that there is an ongoing issue with the support pages that has not yet been completely resolved.

It looks like the model series comes with Realtek and Mediatek Wi-Fi 6 adapters.

I don't know which model Wi-Fi card your notebook has.

If you happen to know, then so much the better.

Here are the links to the latest drivers for both models.

Realtek RTL8xxx Wireless LAN Drivers

sp171538.exe

MediaTek Wireless LAN Driver

sp171422.exe

[claudiac07]

Pretty sure it is Mediatek. Either way, the download worked! Thank you so much!

[Paul_Tikkanen]

You're very welcome.