Envy x360 Ryzen Crashes

[ron_valen]

Thanks for the information.

My 15z-bq100 cto has updated to 1GB video memory allocated. Divinity Original Sin 2 game's frame rate seems to be higher after the update i.e. above ~35 fps range to ~49 fps range

No changes to my Windows Face hello login.

I'm using 18.5.1 (24.20.11016.4) with Vari Bright disabled. This driver version doesn't have locked native resolution problem with certain games.

Display memory: 1GB (increased from 256 MB)

Shared memory: 7.6 GB

Total memory(graphics): 8.6 GB

[mrami]

Mine is a 15-bq100nl, after updating the BIOS to F.19 I have tried also to install the newest stable version 18.9.3-oct5 and it is working, even tough I have to try it for more days before saying it is stable. I'm also trying to keep the video acceleration enabled for the internet browsers as well.

Before the BIOS update this version and many others I tried from MS Update Catalog compatible with the 15DD video card were crashing after a standby or a couple reboots, booting directly to a VIDEO_TDR_FAILURE bsod.

[proxyx]

I just updated the BIOS to F19 and... display crash after display crash while browsing the net.

At first video seemed to work OK, when it works. Didn't see that for a long time, now they come (crashes) in abundance, white screens and freezes. Will reinstall video driver and if no help it's back to F16.

I'm on 22.19.655.1 which was fairly stable for my needs, had no urge to update. It seems that now I have no choice. As indicated dedicated video memory is 1Gig with total for graphics 4Gig.

[xxalazin]

Using only the ms driver nov 2018 had to manualy force install and then go to Khronos site and download Vulkan runtime. Everything appears okay with the old MS amd control panel. Ran GFX bench . Vulcan ran fine dx11,12 ran fine but OPENGL really bad artifacting. . You know AMD told everyone that they will be working with the oems in 2019 to get current drivers out and also release an AMD package for ryzen mobile  APU.  I also believe in Santa Claus, and the easter bunny..... I have 16 gb NvMe 960 and a 2TB ssd storage drive.  This is the absolute last time I will ever buy or recommend AMD..pure garbage for support...

[proxyx]

Well, after update to BIOS F19 I have tons of those:

On Mon 2018-12-10 4:14:43 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\121018-7406-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF624)
Bugcheck code: 0x116 (0xFFFFD609125F7010, 0xFFFFF8064340F624, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0319867.inf_amd64_711a7a0dbc7424b1\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Crashes are random, no pattern, I get white screen, laptop freezes and after 20 secs reboots. Driver reinstallation was of no help, same going to basic VGA... Crashes came immediately after the BIOS update.

Interesting is that on HP laptops BIOS downgrade option is disabled permanently (BIOS signature file cannot be read no matter what you do), so there is no going back to previous BIOS. I'll investigate that a bit more, possibly replace all ATI related again (done that already)... what a pain.

Brings me great comfort that F19 BIOS was marked as important, now it's the issue that HP will gladly wash their hands of any involvement... so be warned, until the issue is resolved.

[ron_valen]

delete duplicate post

[ron_valen]

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@xxalazin wrote:

Using only the ms driver nov 2018 had to manualy force install and then go to Khronos site and download Vulkan runtime. Everything appears okay with the old MS amd control panel. Ran GFX bench . Vulcan ran fine dx11,12 ran fine but OPENGL really bad artifacting. . You know AMD told everyone that they will be working with the oems in 2019 to get current drivers out and also release an AMD package for ryzen mobile  APU.  I also believe in Santa Claus, and the easter bunny..... I have 16 gb NvMe 960 and a 2TB ssd storage drive.  This is the absolute last time I will ever buy or recommend AMD..pure garbage for support...

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Vulkan RT install can be found in  C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.11.2-Nov19\Packages\Apps\VulkanRT64\VulkanRT

Control panel install can be found in 

C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.11.2-Nov19\Packages\Drivers\Display\WT6A_INF\B335980\ccc2_install.exe

[xxalazin]

Tomorrow Dec 13 2018 new Adrenaline driver package supposedly it is the first 2019 one. whole bunch of improvements. I wonder if any  ryszen mobile apu support. Amds little speech did not impress me...  I doubt Amd cares at all.....