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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
@Waz6678 wrote:The option to use my fingerprint scanner on my laptop isn't available on the sign in options
Does your machine have Finger Print sensor ? I can't find the option on its specs
https://support.hp.com/au-en/document/c06212386
Regards.
BH
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HP Recommended
You may need to update your fingerprint reader software.
Consider
If you have not already done so,
Consider manually updating (download-save-install) any other HP Drivers for 2019 listed in your computer's Software and Drivers Website support. Open the website page and click "Open all" > Search the page for drivers dated "2019" (as of this writing). Install each driver / software "one at a time".
After drivers / software are installed, Restart the computer and log in.
Download and save the new fingerprint reader software.
Remove the driver (uninstall) the reader driver from the Device Manager
Open Device Manager > Biometrics > Right-Click Properties > Uninstall
Open File Explorer
Navigate to the folder in which you saved the downloaded fingerprint software package (Downloads)
Double-tap on the installation package to install the software.
After the software is installed, Restart the computer and log in.
The following driver is the update for Windows 10 v1903
Synaptics Fingerprint Sensor Driver (Windows 10 v1903)
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
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