• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-10-2024 07:43 AM

HP Recommended
Product: Hp EliteBook 1030 g2
Operating System: Microsoft Windows 11

I just bought a refurbished HP EliteBook x360 1030 G2 and installed Windows 11 but the fingerprint setup option not working after trying out several solutions including installing a fingerprint driver

Category:
3 REPLIES 3

‎08-10-2024 06:53 PM

HP Recommended
@Makuochukwu wrote:

I just bought a refurbished HP EliteBook x360 1030 G2 and installed Windows 11 but the fingerprint setup option not working after trying out several solutions including installing a fingerprint driver


Did you try the Synaptics 5.2.5030.26 driver dated Oct 2021?

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135737.exe

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎08-11-2024 09:06 AM

HP Recommended

Yes, but it still did not work.

Also, the f1,f2,f3, and f4 keys are not working. Is all this due to installing Windows 11 instead of 10?

Was this reply helpful? Yes No

‎08-11-2024 12:28 PM

HP Recommended

You might try the cloud recovery client.  Get window 10 back to factory settings and then do an inplace upgrade from 10 to 11.  Possibly that might allow the fingerprint and function key driver to transfer over to win11

 

Go here an expand windows 10 to get the cloud recover client.

https://support.hp.com/us-en/drivers/hp-elitebook-x360-1030-g2-notebook-pc/14169372

 

Did the laptop come with ten originally and if so was the fingerprint and function keys all working?

If you did a clean install of 11 that would account for losing those drivers

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.