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‎12-05-2017 11:31 AM

HP Recommended
Product: Probook 640 G1
Operating System: Microsoft Windows 10 (64-bit)

I have a 3 year old HP Probook 640 G1 that was updated to Windows 10 V1709.    When it boots up I get a message that says the HP Accelerometer doesn't work with this version of Windows.  I've tried many of the suggestions that I've found online and still can not get this to work.   I've downloaded the appropriate 3D DriveGuard from the HP website.   However the message keeps coming back.   The following website seems to indicate that this software is supported on this computer.

 

https://support.hp.com/us-en/document/c05195282

 

All and any comments or suggestions would be greatly appreciated

 

WD

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2017 01:51 PM

HP Recommended

Hi,

 

Let me add something to what Paul posted above.. After installing the 3D Driver Guard. Make sure to install the latest BIOS version..

 

Regards.

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

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4 REPLIES 4

‎12-05-2017 11:46 AM

HP Recommended

Hi:

 

This is the latest recommended solution available...

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Accelerometor-doesn-t-work-o...

Was this reply helpful? Yes No

‎12-05-2017 01:51 PM

HP Recommended

Hi,

 

Let me add something to what Paul posted above.. After installing the 3D Driver Guard. Make sure to install the latest BIOS version..

 

Regards.

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎12-05-2017 02:04 PM

HP Recommended

This did the trick. 

 

And the bios has already been updated.

 

Thanks to all.

 

WD

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‎12-05-2017 02:19 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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