cancel
Showing results for 
Search instead for 
Did you mean: 
mervone
New member
2 1 0 0
Message 1 of 4
631
Flag Post

Solved!

HP Command Center Not Working and Quiet Mode Option Has Disappeared

HP Recommended
HP ENVY X360 Convertible 13-AY0009AU
Microsoft Windows 10 (64-bit)

I use a HP ENVY X360 Convertible 13-AY0009AU. I only got it last week, and when I opened the HP command center then, I was delighted to find that it had a quiet mode, as I record and produce music on this laptop and having a quiet mode would greatly benefit my microphone recording process.

 

When I used command center last week, everything was good. When quiet mode was selected, the laptop really did become quiet. However today when I tried to open command center again I crashed a couple of times. So I reset the app in Settings and re-opened it, only to find that "quiet mode" had disappeared, and my product specifications to be empty.

 

The problem I face with my Command Center is exactly as detailed in:

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-envy-command-center-does-not...

 

It is to be noted that I installed a Windows 10 update just yesterday.

 

After I encountered this, I did the following things (in sequence), all to no avail:

- Uninstalled and re-installed Command Center from the official website

- Updated BIOS

- Tried to follow @Barachiel 's suggestion (linked above) - My BIOS now didn't even have the option of changing any "System Power Scheme"; not sure if this had to do with the update or not

 

Would really appreciate some help here! Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
KrazyToad
Retired
Retired
22,744 22,731 1,370 1,394
Message 2 of 4
Flag Post
HP Recommended

@mervone

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Next uninstall HP Command Center and then download the latest version from Microsoft Store

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

0 Kudos
3 REPLIES 3
KrazyToad
Retired
Retired
22,744 22,731 1,370 1,394
Message 2 of 4
Flag Post
HP Recommended

@mervone

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Next uninstall HP Command Center and then download the latest version from Microsoft Store

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

0 Kudos
mervone
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Good day @KrazyToad

 

I have to admit that I read your reply with some skepticism. But I did exactly as you stated, and after resetting the Command Center on "Settings", my Command Center is back to normal, shows all my system information, and has a quiet mode!

 

Some other details that may be useful:

- I had to uninstall and reinstall my HP Support Assistant; it was buffering continuously and did not respond.

- The updates I installed were: AMD High-Definition Graphics Driver, HP Connection Optimizer, Realtek Card Reader Driver, Realtek HD Audio Driver, Intel Bluetooth Driver

 

Thank you so much for your help!

0 Kudos
KrazyToad
Retired
Retired
22,744 22,731 1,370 1,394
Message 4 of 4
Flag Post
HP Recommended

@mervone

 

I'm glad you got this issue sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation