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HP ENVY Notebook - 17-r107na (ENERGY STAR)
Microsoft Windows 10 (64-bit)

One time the laptop exploded. Now no matter what charger I use the laptop does not charge indirectly, and the battery drains about 20% every 5 minutes. The battery itself can be separately charged when taken out of the laptop, so I do not think it is an issue with the battery and is instead damage to the motherboard or other components inside. I can only assume that said component(s) have overheated and hence exploded despite not catching fire. The laptop turns on and functions normally, so my best guess is that the component or components that have gone bang are those that transfer the AC into DC, such as a diode, however I am not an expert and so may be horribly wrong on that.

 

Can anyone accurately diagnose the issue &/or provide a solution?

1 REPLY 1
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Hi @Andy2261

 

Welcome to the HP Support Community. I'd like to help!  

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

 

Thank you for visiting the HP Support Community. 

 

NIRVANA_95
I am an HP Employee
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