HP Envy x360 Ryzen F19 BIOS disaster DO NOT UPDATE

[ron_valen]

My laptop's "fast start up"  has been disabled.

atikmpag.sys  refers to Radeon driver crash. I don't need https://www.resplendence.com/whocrashed

From https://community.amd.com/thread/230386

TDR stands for Timeout, Detection, and Recovery components in Windows.

It’s supposed to be there to help stop BSODs by resetting the GPU and/or driver when there’s an issue of long delay.

Bug Check 0x116 VIDEO_TDR_ERROR | Microsoft Docs

The GPU is taking more time than permitted to display graphics to your monitor. 

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I seen atikmpag.sys before this Ryzen laptop i.e. I owned Radeon HD 7970 1Ghz, R9-290X factory OC, 8870M (renamed R9-M270). I ussually  update my video driver with any multiple BSOD.

My desktop PC has NVIDIA's GTX 1080 Ti.

[proxyx]

And that is more relevant. Fixing atikmpag.sys doesn't help. Disabling TDR or manipulating delay value does nothing as well.

Who cares about your laptop/desktop specs. btw.

[ron_valen]

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@proxyx wrote:

And that is relevant. Fixing atikmpag.sys doesn't help. Disabling TDR or manipulating delay value does nothing as well.

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Without updating the video driver as first port of call fix, then live with TDR BSOD. I'm a PC gamer (C++ programmer during my day time work) and I learn to update video drivers as my first port of call fix. 

[proxyx]

You're a waste of time, talking to ignorant... your specs/games don't count just like the job you do, you didn't even ask to what extent I went to fix it... regardless... basic VGA or latest driver the error remained the same.

[ron_valen]

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@proxyx wrote:

You're a waste of time, talking to ignorant... your specs/games don't count just like the job you do, you didn't even ask to what extent I went to fix it... regardless... basic VGA or latest driver the error remained the same.

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Such information should been volunteered in the first place. Waste of time indeed, hypocrite. 

BIOS update could include CPU microcode update which could yield different behavior with different CPU steppings. There's many events that can cause TDR BSOD, but the old driver that can't restart can cause  TDR BSOD.

[ron_valen]

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@proxyx wrote:

Hi,

2 days ago I followed a message with a red exclamation mark, received via HP Support Assistant to urgently update my BIOS.

something like this:

"NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases." which is still on the HP BIOS page...

So I did, reluctantly... my hunch was not unfounded and turned out correct, unfortunately too late.

A slew of crashes followed, a atikmpag.sys issue.

On Mon 2018-12-10 4:14:43 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\121018-7406-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF624) 
Bugcheck code: 0x116 (0xFFFFD609125F7010, 0xFFFFF8064340F624, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR

 Every 10-15 min. for no reason screen went blank/white and automatic reboot after 15 secs. Had maybe a 50-60 crashes that day. It was supposed to be a day with enhanced HP new BIOS security...

Uninstalled, cleaned, reinstalled drivers in several different ways, safe mode including, to no avail.

So far I was using the 22.19.655.1 Rev.B, tried base VGA... same thing. Driver installed or not video card was crashing.

Tried flashing the BIOS...

big surprise, can't do it. Recovery failed, it said after flash I'll go back to F16 but...!! it decided to keep F19 instead.

Made USB disk etc, no go. Cannot read older BIOS'es signature file !!! even though fresh downloaded.

But it has no problem reading signature file of F19 BIOS, the same that I installed. I can flash with F19 as many times as I want. But no other version. Conclusion: downgrade is disabled in software. No rollback, even though HP dignostics includes this option... it's been crippled on purpose by a thoughtful HP.

Did "factory reset" as well, fresh install etc. but BIOS stayed the same, no going back. But my laptop did not come with F19 BIOS... !?

In DOS laptop is stable, in Windows every 10 min. it crashes and reboots itself, I don't have to do anything.

Chrome in Windows invokes a freeze with a message "Applications has been blocked from accessing graphics hardware". So how can I use this computer without graphics hardware??? Forget browsing or video, freezes constantly.

Tested memory, video, CPU and HDD in HP diag. All checks out.

The culprit is obvious, a home cooked F19 BIOS that meddles with video memory, that was upposed to be a plus.

A BIOS that I cannot get rid off because HP closed this door.

My laptop, from 100% working... became useless piece of junk. Thanks to HP BIOS!!!

Anyone has suggestions?

Thinking about 3rd  party flash utility...

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You're using an old driver filled with dead end "issues" that rivaled 2006 era Windows Vista with NVIDIA driver BSODs.

Other Ryzen laptop vendor (will remain nameless, starting with a letter A) with 1GB video memory uses later version 23 drivers. Staying with version 22 driver =  live with TDR BSODs.

[Andrea55]

Ok installed Whocrasched and there are some errors all related to Amd driver "video tdr error" should i post here the logs?

I also checked and the Vram incresed to 1Gb like mentioned before.

Cant see microcode and revision in previous comment so im unable to compare with mine.

My model is 15bq102nl 8Gb ram 65w power adaptor

[Andrea55]

Seems that the workaround works: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Envy-x360-AMD-laptop-unusable-...

[kurtd]

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@xxalazin wrote:

Was there any mention at all the reason for it pulled? I installed am running f19 withthe latest adranline dec 13 with no problems ....

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Same here, no issues since manually updating the display driver from AMD.  It could be that they want to wait until they release new display drivers for the varioius modles and give users time to update before they release f19 again.  Still no new video driver listed for HP ENVY x360 - 15-bq101na https://support.hp.com/gb-en/drivers/selfservice/hp-envy-15-bq100-x360-convertible-pc/16851053/model...

[dindin]

HP ENVY x360 - 15-bq100 series , crashing

Hi to everybody in the community!!!

Scenario:

Windows 10 Crashes on HP x360 Envy with the 2500u Processor – Vega 8 Video Driver. Notification that application is blocked by video hardware. Stability is so poor that the computer is nearly unusable.

Crashes are more prevalent if you try to watch video on Facebook or YouTube , or after BIOS update F19

Flickering screen.

This might be a solution.

Driver Update:

Create new file on desktop , You may call it DRIVER

Download the .cab file from Microsoft update catalog

https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.817.256

– Windows doesn’t have a built in extractor that works fine with cab files.
Download 7zip. Once installed , right click on the downloaded cab file. Go to 7zip and extract the contents to a folder DRIVER. (use “extract to”)

Right click on Start button , open device manager.
Go to display adapters, expand the menu and right click on the AMD Radeon Vega 8 Graphics.
Hit Update Driver
Click “Browse my computer for driver software”
Click “Let me pick from a list of available drivers on my computer”
Click “Have Disk”
Browse to the folder DRIVER where you extracted the driver.
Double click until start INF file
Select AMD Radeon(TM) Vega 8 Graphics and hit next.
Reboot and check with some video file , maybe Youtube , opening several tabs.

Then disable automatic driver downloads on windows 10
How to do it , check on this page:

https://www.laptopmag.com/articles/disable-automatic-driver-downloads-on-windows-10

Please let me know how this goes , we need as many posibile feedback.

You can say thanks for trying to help by clicking the Thumbs Up below!.

Thanks.

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I do NOT work on behalf of HP , speaking only in my name.

Wish you all the best , 

Dindin