HP HOTKEY SUPPORT WINDOW

[Alex2b]

Hello,

After doing some updates via Windows Update, I now have a window indicating at the top "Hp hotkey support" with a blank page of approximately 5x4 cm as soon as I want to change the screen brightness with F3/F4. ..
It also does it for Fn+Esc...

Ideas ? Because if, for example, I lower the brightness completely, the same window must be closed 10 times...

I have already tried resetting windows and reinstalling hp hotkey and updating the graphics driver

Thank you for your help
Alex

[_IT_Senior_]

I have the same for Elitebook 850 G5. Brighness control works, but this small windows appears after each keystroke.

Win10, 22H...newest displaydriver and hotkey - driver installed.

[gkvictor]

Same issue on an HP Zbook Studio G5 with Windows 10 22H, have attempted resetting Windows to factory settings with no success. Please solve this, it is a significant nuisance

[electronboy]

I have the same issue on my EliteBook 850 G5.  I reinstalled "HP Hotkey Support - UWP System Software Manager Icon 8.10.36.54 Rev.A 15.7 MB Mar 1, 2023" but it did not help.

Trying to contact HP support via this website takes me around in circles - maybe because my laptop is no longer under warranty?

HOW DO WE GET HP'S ATTENTION ON THIS ISSUE? 

[_IT_Senior_]

Hi, as we got less support of HP experts, we have to solve it by our own:

Some users reported to rollback to an older Hotkey driver ---downloadable from the HP Support site: Open the Hotkey Driver package and get one of the previus versions. 

As this did not worked for me, I deactivated the Hotkey Device in Device Manager Group. This leads not to disabling the hotkey function itself, but avoids the popup: Tested on my Elite 850 G5.

I agree to everyone that this solution is not very professional, but since the actual driver is not working properly, its HP to provide a smart driver solution for our books.

Cheers IT_Senior

[JMME]

Running an HP Elite X2 1012 G2 in Windows 11 and I have the same little window by just pressing F3/F4 

Here is the file I have installed the from the HP site the

sp145069.exe (HP Hotkey Support - UWP- 8.10.36.54 Rev.A-15.7 MB-Mar 1, 2023)

-Sthttps://support.hp.com/us-en/drivers/closure/hp-elite-x2-1012-g2/15257609

[a2d9d07b]

Another +1 to add to the pile here. It looks like somebody shipped a bad software update. Nice.

Whenever I adjust the brightness I get the same pop-up.

HP EliteBook 830 G5

Windows 10 22H2

There's a thread on Reddit where somebody asked about the issue as well. No official replies yet: https://old.reddit.com/r/Hewlett_Packard/comments/17qgm41/hp_hotkey_support_blank_popup/

[Curtis38]

What's the solution please

[wanderingang]

It's ridiculous.  We are forced into these updates constantly, and every other time (for me) it's messed up my hotkey settings.  I can't adjust my brightness at all now.  I didn't need an update, or the last 10 that inevitably messed something up.  Hoping for a "real" solution...whatever that means now.

[uniquepickles]

Same issue here, started after my Windows update last week.

I see that my hotkey drivers havent been updated since September, could it be a compatibility issue? I tried rolling back the drivers but it does not solve the problem. 

System Model: HP ZBook Studio G5
OS Name: Microsoft Windows 10 Education
Version: 10.0.19045 Build 19045

Keyboard / hotkey driver: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support
Driver Provider: HP Development Company, L.P.
Driver Date: 05/09/2023 (dd/mm/yyyy)
Driver Version: 11.1.8.1

Digital Signer: Microsoft Windows Hardware Compatibility Publisher