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‎08-24-2019 06:35 PM

HP Recommended
Product: HP ELITEBOOK 8770W
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

 

it it looks like a number of new features were added to the HP PC HARDWARE DIAGNOSTIC UEFI software versions 7.2.2.0 and 7.3.0.0 and some bug(s) were also introduced.    After install, when you run the diagnostics on the HDD, it falsely reports that there is no HDD installed in the system.  7.2.2.0 reports HDD SMART DRIVE not installed... There is also a very noticeable slowing down during the boot (windows 10 pro 64bit)... It affects the performance of the notebook in a very drastic way and needs to be fixed immediately...

 

Kind Regards,

 

1 person had the same question
1 REPLY 1

‎08-29-2019 11:10 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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