02-01-2018 02:32 PM
HP Smart Adapter notification - have a brand new Envy X360 and am getting this pop up everytime I log in. I see a lot of people on here having the same issue and getting instructions that do not work.
What is the real fix? Or do I just need to return the computer and purchase another brand since I am in my return policy?
02-03-2018 05:17 AM
Hi! @mwd540, Thanks for stopping by the HP Support Forums!
I understand you keep getting HP smart adapter pop up on your PC and you need to know how to disable the pop-up.
Don't worry I'll try to help you out.
Did you make any hardware or software changes to your PC?
Have you tried checking with a different adapter?
As you mentioned you keep getting HP smart adapter pop up on your PC and you need to know how to disable the pop-up.
Try the steps recommended below to disable the HP smart adapter pop up notification.
In the search window on your PC open the following location and delete the files listed.
1- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch
2- Delete file HP CnbToaster.dll
3- Delete file HPUSRMSG.exe
4- Delete file HP Smart Adapter Help
Also, try the steps recommend below.
Double-click the HP Support Assistant on your desktop to launch the program, then click "Settings" in the bottom left corner of the window.
In the Choose how you would like to be notified section, you can change the following settings:
To display a notification icon in your taskbar, click Display an icon in your taskbar. The icon will change, based on the type of message or update.
To display pop-up notifications for important messages, click Display pop-ups for important messages that required immediate attention.
To display pop-up notifications for important warranty messages, click Display pop-ups for important warranty status messages.
If the issue still persists after trying out the steps I would suggest you uninstall the Quick Launch software from the control panel and install the latest version using HP support assistant.
Refer this article to know more information about using HP support assistant.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this helps!
Have a great day ahead! 🙂
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I am an HP Employee
02-02-2019 09:51 AM
I have the same error message but can't find Quick Launch or any of the toaster dlls listed in the solution. It is an HP Envy. Please help. This message has popped up everytime I sit down to the computer for about a month.
02-02-2019 10:20 AM
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage
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