HP Software Framework is not installed or not running.

[naeem66622]

whenever combination of "fn" and Esc, F5 (decrease brightness), F6 (increase brighness and F10 (for microphone) are used above dialog appeared. Unfortunately the link provided not working. I had installed "Hot Key Support UWP" that is available for my laptop after entering its serial number from Drivers & Downloads but still not working. The weird thing is that above dialog only appears for mentioned F keys. "fn" key works with F1 (sleep), F3 (keypad light), F8 (decrease volume) and F9 (increase volume). That's my issue need assitnce for this.

[Paul_Tikkanen]

Hi:

See if this discussion is if help to you...

Update HP Hotkey UWP Service - HP Support Community - 8356241

If you need to install the HP Software Framework program, you can install it from the link below.

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

[naeem66622]

Paul the issue has been resolved. there is no more need for this answers. after insalling the "Hot Key Support UWP" i even restarted the pc but not fixed. then i tried to manually install from the extracted folder in my C drive and issue fixed. i just restarted the pc after some windows updates then i figured out that issue has been gone and it is working perfectly. I think there is an issue with that installer that is provided on official website.
Thanks in advance.

[Paul_Tikkanen]

You're very welcome.

Glad that the problem is fixed.

By the way, the steps I posted for you have worked for other forum members just fine as is evidenced by these discussions:

Solved: hp software frame work for window 11 - HP Support Community - 8644579

Solved: HP Software Framework notworking for Hotkey Support - HP Support Community - 8589119

[naeem66622]

Paul_Tikken i never want to say that your question is not working it is useless. i just said i "I didn’t even need your question beacuse it has been fixed before trying your solution". Again Thanks in advance for giving your valuable time