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HP Recommended
HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV)
Microsoft Windows 10 (64-bit)

Hello.
It seems that HP Support Assistant  doesn't find any update since the last driver update, on july 2022.

Windows update found more recently and applied some drivers and firmware updates, so I think my PC is more or less up to date.

Have you some similar experience with HP Support Assistant ? For other HP PC I had before, this software was almost the only way to update some drivers. Would it be "normal" that no update has been detected for 6 month ?

Thanks for your help.

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PM1962 

 

Welcome to the HP Community Forum.

 

Yes, it is normal that fewer and fewer updates are provided as a system ages.

 

Reference

Software and drivers for HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV) 

 

At the point where there are only infrequent (or no) HP drivers / software updates, 

Consider >> Open HP Support Assistant >> Switch OFF Automatic Updates

 

Assuming that the system supports the HP Support Assistant Application (as opposed to the older Software type of the HPSA).

 

Example - HPSA - Settings - Updates

HPSA_App_Settings_Auto-Updates_6HPSA_App_Settings_Auto-Updates_6

 

 

True --

Windows will continue to provide updates for your Operating System / version when these are available.

 

 

==================================================

 

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Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV) 

 

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Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@PM1962 

 

Welcome to the HP Community Forum.

 

Yes, it is normal that fewer and fewer updates are provided as a system ages.

 

Reference

Software and drivers for HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV) 

 

At the point where there are only infrequent (or no) HP drivers / software updates, 

Consider >> Open HP Support Assistant >> Switch OFF Automatic Updates

 

Assuming that the system supports the HP Support Assistant Application (as opposed to the older Software type of the HPSA).

 

Example - HPSA - Settings - Updates

HPSA_App_Settings_Auto-Updates_6HPSA_App_Settings_Auto-Updates_6

 

 

True --

Windows will continue to provide updates for your Operating System / version when these are available.

 

 

==================================================

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV) 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hello  @dragon-fur !

Thanks for your rapid answer.

My PC has hardly more than a year and half, and for me it's not so old 😏 !
I have another laptop (not HP) since 2010 I think, and few month ago I had still some updates...

And my professional HP laptop has more than 3 years and it gets HP updates almost every month.

Thanks again.

Regards. 

HP Recommended

@PM1962 

 

You are welcome.

 

True - it depends on the model.

Smiling.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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