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‎05-12-2022 02:35 PM

HP Recommended
Operating System: Microsoft Windows 11

After an updated 2 days ago HP Support Assistant Version: 9.15.66.0 no longer works or runs updates/diagnostics, however I can check messages and view my profiles so it's not completely stopped.

 

Trying to run a fix or diagnostics goes immediately to Feeback without doing anything. Updates simply does not respond.

 

Additionally I can not see where to download this version simply to remove and reload.

 

Any advice?

 

Thanks Ian

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2022 11:15 AM

HP Recommended

Thanks for your reply..... I've fixed it now, was related to a Microsoft update which I downloaded on Wednesday

Windows 11 Update KB5013943 disables .NET framework 

https://borncity.com/win/2022/05/11/windows-11-update-kb5013943-erzeugt-fehler-0xc0000135/

 

/Ian

 

View solution in original post

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2 REPLIES 2

‎05-13-2022 10:00 AM

HP Recommended

This document might be helpful to troubleshoot HPSA, it includes a link to the HP Support Assistant website for more assistance.

 

https://support.hp.com/us-en/document/c03601631 

I'm an HP employee.
Was this reply helpful? Yes No

‎05-13-2022 11:15 AM

HP Recommended

Thanks for your reply..... I've fixed it now, was related to a Microsoft update which I downloaded on Wednesday

Windows 11 Update KB5013943 disables .NET framework 

https://borncity.com/win/2022/05/11/windows-11-update-kb5013943-erzeugt-fehler-0xc0000135/

 

/Ian

 

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