HP Support Assistant will not Update due to <HP Simplified Font>

[User1776]

Hi,

I am on version 8.5.37.19 (latest available version through HP website) of HP Support Assistant and on a fully updated version of Windows 10. I was forced to uninstall and then reinstall the Support Assistant from the HP website due to the below error message occuring when attempting to update the Assistant itself. Although, the same error message as quoted below still occurs despite the reinstallation (I have tried this twice now). How do I fix this?

 

 Error Message Details:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentException: Font 'HP Simplified' cannot be found.
at System.Drawing.FontFamily.CreateFontFamily(String name, FontCollection fontCollection)
at SolutionsFrameworkService.HPDIA.Controls.HPButton.InitializeComponent()
at HPSSFUpdater.View.MessageBoxUC.InitializeComponent()
at HPSSFUpdater.View.MessageBoxUC..ctor()
at HPSSFUpdater.View.MainWindow._bgWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
HPSSFUpdater
Assembly Version: 8.5.1.2
Win32 Version: 8.5.1.2
CodeBase: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2600.0 built by: NET471REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2612.0 built by: NET471REL1LAST_B
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Accessibility
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2556.0 built by: NET471REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
HP.SSF.Config
Assembly Version: 3.5.3.3
Win32 Version: 3.5.3.3
CodeBase: file:///C:/Users/travi/AppData/Local/Temp/HPSSFUpdater/HP.SSF.Config1.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

[sandytechy20]

@User1776

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting Font"HP Simplified" cannot be found error. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?

Meanwhile:          

Reset a laptop.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. For most laptops, press and hold the Power button for 15 seconds to reset.

   • If your laptop model is listed below, use the instructions specific to your computer.

6. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

7. Press the Power button to turn on the computer.

8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

9. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Go to this Microsoft page to download .netframework repair tool and run it.

https://www.microsoft.com/en-us/download/details.aspx?id=30135

Let me know how it goes.

Cheers.

[User1776]

I've been experiencing the issue since I recently reset my laptop to HP factory settings. I haven't performed any hardware changes, although I have downloaded Windows Updates, HP Updates and other genuine mainstream appliucations.

[sandytechy20]

@User1776

Thanks for the reply.

I appreciate your time and effort.

Eager to know, did you try the steps mentioned in the above post.

If not download and run .netframework repair tool.

Use this link : https://www.microsoft.com/en-us/download/details.aspx?id=30135

Let me know if that helps.

Cheers.

[User1776]

I downloaded the .NET framework tool and it was unable to fix my problem. I am still under HP warranty, should I be looking to make a claim?

[sandytechy20]

@User1776

Thanks for the reply.

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers .