HP Support assistant tune up no longer showing

[lebbo44]

After I upgraded my laptop to Windows 10 over a year ago, I had not used the HP Support assistant until I tried to use it yesterday, using the tune up. However I noticed that even after 2 days it was hanging on the first task. I then realised I needed to upgrade to a new version of the HP assistant software. I did this and still I had problems, so I uninstalled the program and then reinstalled the latest version. It now works fine, however it has a completely different appearance, and my main issue- I cannot find the "TUNE UP" feature anymore. All I need to know is there still a "tune up" task in the HP assistant program, or has that been removed in the latest version. If it should be there, where is it and how do I access it? I have searched everywhere to find this simple answer, yet I have come up with no result. I hope someone can help, and this was a very handy feature and it would be a shame if they have removed it.

[Dragon-Fur · Accepted solution]

@lebbo44

Edits - Update Content, Add Details on Tune-up feature in newer HPSA

Read sections, then decide how to proceed.

Option - The HP Support Assistant

Latest version of HP Support Assistant

What changed?

For at least a period of time (one or more versions of the HP Support Assistant), it appears that the HPSA dropped the Tune-up feature.  Other features are sometimes updated / added / removed from the latest version of the HPSA Software.

NOTE: 

Recent Versions of Windows may - or may not - support all features in the HPSA, including Tune Up.

Remove the old version of HPSA

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

NOTE - for "complete" cleanup of the old version of the program:

When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

Download, Save, Install the latest version of the HPSA to your computer

Website / Download

HP Support Assistant

• If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

• After the software is installed:  Restart the computer and log in

After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

The HP Support Assistant and the Tune Up Feature

Open the HPSA application and click on your computer's icon. 

Reminders: 

1. The "local" system, that is, your current login machine, is available for "full control" of the functions and features of the HPSA Software.
2. Other devices, those "discovered" by the local HPSA software, may be monitored but not changed.

HPSA_Device_List_1

Tab Troubleshooting and fixes

Available features for the device show up on a list, including "One click fixes" where you will find the Performance Tune-up Check .

HPSA_Feature_Troubleshooting-and-fixes

Option - Windows 10 Automatic Maintenance (recent versions of W10)

Control Panel > Category view > System and Security

Security and Maintenance > Maintenance (drop down menu)

Check / Adjust available settings 

Option - Windows Tools

Control Panel > all categories > System and Security > Administrative Tools

Partial list of tool sets:

Disk Cleanup, Event Viewer, Resource Monitor, System Configuration, 

Reminders:

• SSD disks do not require "defrag"
• Available tool sets may vary by Windows OS and version (For example, Windows 7 tools may not be the same as those for recent versions of Windows 10

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[lebbo44]

Brilliant!!! Thank you so much for the detailed information.  I guess this means there is no longer any use for the HP Support Assistant? Is it better to uninstall? 

[Dragon-Fur]

@lebbo44

You are welcome.

You can choose to uninstall the HP Support Assistant from Programs and Features.

Before you decide to do that, take a look at the other uses:

Auto-update of HP Drivers (or adjust Settings to Notify to have the program search for updates but not install - good reference!)  Reminder:  Never let HPSA update your BIOS.  At this writing, BIOS update should only be done when needed and should be done manually.

Troubleshooting and fixes Section (found in My Devices under your computer) - lots of information in Guided troubleshooting

Personally, I choose to leave HPSA installed -- I have set to "Notify" (I like full control over when and which Drivers are updated).  I have removed the HPSA icon from the Taskbar (and left it pinned to Start to keep it handy).

Reference (note that example images are from a previous version of the program)

Dragon Document - Help, suggestions, and examples

Updates – When and How

Section(s): HPSA

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[lebbo44]

Really appreciate your advice. You have been most helpful!

[Dragon-Fur]

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[glenn113]

Thank you