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jerobs
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HP Sure Click for non-admins

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HP laptop
Microsoft Windows 10 (64-bit)

HI, we recently deployed 50 new laptops for staff, and all have HP sure click.  This software blocks RDP sessions to our client management system.  The ONLY way I've found around it is to either enter the domain admin credentials (for all 50 users every single day) or to remove the software completely. 

 

How do you manage this software for non-admin users who do not have access to the domain admin credentials and who are not administrators over their work laptops?  I see no way to "configure" HP sure Click nor do I see where you can allow certain sites or programs to function under its oppressive cloud.

 

Thanks

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J9Weeks
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We have just purchased and are deploying the EliteBook 850 G7. The first laptop went to the COO, who goes through laptops like underwear. Tried for several days to get things to work in both Acrobat Pro DC and Office. I finally gave up and removed the software because he was so frustrated. I asked my rep to provide information also, but it doesn't provide assistance to the end-user nor to the Admin who sets up the machine. 

 

Is there a way to prevent the hang-ups or some type of instruction for the end-user on the software so they know what to do when the documents will not load? From all I've read, a document or PDF goes into a separate browser, whereby the end-user is supposed to "look" at the item, then close the browser, and then the item can be opened in the desired software. Is that correct? 

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