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‎01-25-2021 03:40 AM

HP Recommended
Product: OMEN-15-dh1009nq
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I keep getting HP System Event Utility install pop-up when I start my laptop. I click install but nothing happens. I tried installing it from web, but I still get that pop-up. What can I do in this situation, my OMEN key isn't working also, but I don't know what it's supposed to do anyway.

Any help would be much appreciated. Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2021 08:08 PM

HP Recommended

I had someone have this issue recently. Did you try uninstalling the utility first, then reinstalling the app?

 

Press Ctrl/Alt/Del and choose Task Manager. Select the Startup tab.

Disable the Omen Gaming Hub from starting with Windows.

Type HP System Event Utility in Windows Search bar and when the option to choose it appears at the top, choose to uninstall it.

Reboot.

Reinstall it with this link... Get HP System Event Utility - Microsoft Store 

 

Now run the Game Hub from the Start menu and see if the error pops up.

View solution in original post

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4 REPLIES 4

‎01-25-2021 07:17 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing the system event utility software from the link below works for you.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91504.exe

 

 

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‎01-25-2021 12:08 PM

HP Recommended

This didn't solve my problem,  though it appears that I have HP System Event Utility installed on my laptop. Another question would be, what the OMEN key does anyway?

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‎01-25-2021 02:15 PM

HP Recommended

Unfortunately, that I do not know.

 

This person seems to indicate the Hub worked fine before that file solved his problem.

 

Solved: Re: OMEN Gaming Hub telling me to install HP System Event Ut... - HP Support Community - 794...

Was this reply helpful? Yes No

‎01-25-2021 08:08 PM

HP Recommended

I had someone have this issue recently. Did you try uninstalling the utility first, then reinstalling the app?

 

Press Ctrl/Alt/Del and choose Task Manager. Select the Startup tab.

Disable the Omen Gaming Hub from starting with Windows.

Type HP System Event Utility in Windows Search bar and when the option to choose it appears at the top, choose to uninstall it.

Reboot.

Reinstall it with this link... Get HP System Event Utility - Microsoft Store 

 

Now run the Game Hub from the Start menu and see if the error pops up.

Was this reply helpful? Yes No
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