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‎01-08-2021 06:50 PM

HP Recommended
Product: model 14-fq0013dx
Operating System: Microsoft Windows 10 (64-bit)

i bought a new hp usb-c dock g5 and the thing will absolutely not charge my machine or display monitors. i have updated every driver, every windows update.  i've returned it and gotten another one. nothing.  this is brand new computer and brand new docking station. both HP. what do i have to do to get this stupid thing to work?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2021 09:20 PM

HP Recommended

@kinneyl09 

 

Is it an HP Laptop - 14s-fq0013dx machine ? Its specs

 

            https://support.hp.com/au-en/document/c06656953

 

It has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port. You can't not use USB-C port to charge your machine nor use it for a monitor. The USB-C dock is NOT fully compatible with you machine.

 

The dock specs says:  host PC must support the DisplayPort Alt mode protocol through its USB-C port which your machine does not have.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎01-08-2021 09:20 PM

HP Recommended

@kinneyl09 

 

Is it an HP Laptop - 14s-fq0013dx machine ? Its specs

 

            https://support.hp.com/au-en/document/c06656953

 

It has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port. You can't not use USB-C port to charge your machine nor use it for a monitor. The USB-C dock is NOT fully compatible with you machine.

 

The dock specs says:  host PC must support the DisplayPort Alt mode protocol through its USB-C port which your machine does not have.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-08-2021 10:50 PM

HP Recommended

Hello Banhien,

 

Thank you for the information.


Can you advise, is it possible for my machine or the USB C port to be upgraded to be compatible with the dock?

 

Thanks

kinney

Was this reply helpful? Yes No
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