• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-13-2017 02:00 AM

HP Recommended

Hi David

 

Please read my post with following link below:

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Key-logger-issue-on-my-pavillio...

 

I downloaded installed new driver but it didn't worked. 

 

Do you have any suggestion?

 

Best Regards

 

 

Was this reply helpful? Yes No

‎12-13-2017 01:04 PM - edited ‎12-13-2017 01:49 PM

HP Recommended

Hi,

 

I have a HP Pavillion 15 Laptop model 15-cc029na.  

 

I read your message about checking to see if this 'silent installation' has been done on.  When i expand Mice and other pointing devices i do not see Synaptics device, what i see is ELAN Clickpad and HID-compliant mouse.  So where is Synaptics?

 

I  can see from the download page i have to download a driver 19.3.31.31 SP81891 is this correct?

 

Im just a bit worried about doing this as i seen another user tried to do this (comment from other user in this thread) and they had the ELAN Clickpad on their laptop and after downloading the new driver the keypad stopped working - please advise.

 

Also why is this called 'key logger software' when it seems to be about the touchpad?

 

 

thanks

Margaret

Was this reply helpful? Yes No

‎12-13-2017 01:58 PM

HP Recommended

Hi,

 

I have a HP Pavillion 15 Laptop model 15-cc029na.  

 

I read your message about checking to see if this 'silent installation' has been done on.  When i expand Mice and other pointing devices i do not see Synaptics device, what i see is ELAN Clickpad and HID-compliant mouse.  So where is Synaptics?

 

I  can see from the download page i have to download a driver 19.3.31.31 SP81891 is this correct?

 

Im just a bit worried about doing this as i seen another user tried to do this (comment from other user in this thread) and they had the ELAN Clickpad on their laptop and after downloading the new driver the keypad stopped working - please advise.

 

Also why is this called 'key logger software' when it seems to be about the touchpad?

 

 

thanks

Margaret

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.