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‎11-17-2017 05:32 PM

HP Recommended

There is a known issue/conflict with 3D Driveguard and the 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955). The forum is filled with threads with the same issue.
HP is aware of the conflict with the Update and 3D Driveguard..working on a solution.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎11-18-2017 02:22 AM

HP Recommended

Hello!

That sounds honest and good. A real answer about this issue.

So good luck with this work, we will wait you! 🙂

 

@CherylG wrote:

There is a known issue/conflict with 3D Driveguard and the 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955). The forum is filled with threads with the same issue.
HP is aware of the conflict with the Update and 3D Driveguard..working on a solution.

 

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‎11-19-2017 07:07 PM

HP Recommended

Everyone,

 

I can confirm that this issue also affects my two Envy x360 m6-w103dx computers when updated to the Fall Creators update and/or the 11-2017 1609 cumulative update.

 

Frank

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
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‎11-20-2017 09:58 AM - edited ‎11-27-2017 07:59 PM

HP Recommended

Ok step 4 worked but of course just installs the driver there is no other sodtware installed. ie no tray icon, start listing, add/remove program listing.

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‎11-20-2017 10:00 AM

HP Recommended

Agree

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‎11-22-2017 05:44 PM - edited ‎11-22-2017 05:44 PM

HP Recommended

@jrm0271 @SLASH_ @lasvegaswireman @Skyfox5 @MomPlaysBass

 

New Updated 3D Driveguard available here:

https://support.hp.com/us-en/document/c05841987

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎11-23-2017 02:06 AM

HP Recommended
@CherylG wrote:

@jrm0271 @SLASH_ @lasvegaswireman @Skyfox5 @MomPlaysBass

 

New Updated 3D Driveguard available here:

https://support.hp.com/us-en/document/c05841987

I will try it as soon as I can, and also I will try to see if the HP Support Assistant report this as upgrade.

Thank you!

 

Cheers!

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‎11-23-2017 03:31 AM

HP Recommended

I did hope this would solve the problem (very annoying message each time you start up), but after downloading and installing nothing further happens. Did I do something wrong? 

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‎11-23-2017 07:20 AM - edited ‎11-23-2017 07:22 AM

HP Recommended

I installed the update yesterday, have rebooted twice since then, and the message is gone.

 

I'd mark this as the solution, but I'm not quite sure how to do that.

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‎11-23-2017 07:35 AM

HP Recommended
@Alphen wrote:

I did hope this would solve the problem (very annoying message each time you start up), but after downloading and installing nothing further happens. Did I do something wrong? 

I didn't see anything happen, either, but there was no message when I shut down and restarted my computer. If you didn't get the message then we are at the same point, and I hope the problem is solved for the both of us.

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