Hello Fingerprint issue

[El-ad]

Hello everyone, 

I just bought an HP 450 G3 notebook. Unfortunately, the fingerprint and face recognition is not functioning. I can't seem to enable it, I have tried so many options online but it's not working. The pin option is working fine but the fingerprint and face recognition is the problem. Can anyone please help?

Please find attached an image of the error stated.

Thank you.

[Dragon-Fur · Accepted solution]

@El-ad 

Welcome to the HP Community Forum.

First check --

Does your computer have the hardware needed to support Hello Facial Recognition and / or Hello Fingerprint Sign-in?

Details...

The Fingerprint sensor is an optional feature - you have to purchase the feature with the computer.

Check the Device Manager for Biometric devices (if any) that are installed in your computer.

Facial Recognition requires an IR type camera.

The plain HD camera does not support Hello facial recognition.

Reference

HP ProBook 450 G3 Notebook PC - Maintenance and Service Guide

NOTE:  There is no IR camera option listed in the service manual for this series.

Reference

HP ProBook 450 G3 PC Product Specifications

Security

HP synaptics VFM 495 fingerprint reader (optional)

Webcam

Optional 720p HD webcam note: Sold separately as an optional feature. HD content required to view HD images. Internet access required.

Example - Device Manager - "Hello" Biometric devices and Cameras

Device_Manager_Hello_Devices_1

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ProBook 450 G3 Notebook PC (ENERGY STAR) 

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