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How do I comlain??

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Chromebook 11-v033nr

I just bought this Chromebook 3 hours ago and it does not boot up. I get the light, the boot up song, and a black screen. Tried to do factory reset several times, no change. Went on Virtual assistant, it was no help, gave me a number to call. Called the number, waited 20 minutes on hold only to be told it is an issue for a different department and I have to call back tomorrow.

Asked how I could lodge a formal complaint and she said "go to the forum" 


So... how do I get me chromebook working? How do I lodge a complaint to HP about the crap service and crap devices they are putting out?

HP Support Agent
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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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