• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-25-2020 12:18 PM

HP Recommended
Product: 255 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I have a hp 255 g4 notebook pc. I bought this laptop 5 years ago and the last month everytime i log in i getting this pop up.

I never replace the battery or the adapter

Capture - Copy.PNG

 Is there any way to get rid of it? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2020 12:36 AM

HP Recommended

Hello @stefanos18,

 

Try this:

  1. Open Task Manager (Ctrl + Shift + Esc)
  2. Navigate to the Startup tab
  3. Find and expand HP Message Service
  4. Right-click HP SmartAdapter and select Open file location
  5. Delete the application that is highlighted

Let me know if that works.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-26-2020 12:36 AM

HP Recommended

Hello @stefanos18,

 

Try this:

  1. Open Task Manager (Ctrl + Shift + Esc)
  2. Navigate to the Startup tab
  3. Find and expand HP Message Service
  4. Right-click HP SmartAdapter and select Open file location
  5. Delete the application that is highlighted

Let me know if that works.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎03-26-2020 02:54 AM - edited ‎03-26-2020 02:56 AM

HP Recommended

Hello EddyK,

 

Thanks for your reply, it worked!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.