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‎03-25-2020 12:18 PM

HP Recommended
Product: 255 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I have a hp 255 g4 notebook pc. I bought this laptop 5 years ago and the last month everytime i log in i getting this pop up.

I never replace the battery or the adapter

Capture - Copy.PNG

 Is there any way to get rid of it? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2020 12:36 AM

HP Recommended

Hello @stefanos18,

 

Try this:

  1. Open Task Manager (Ctrl + Shift + Esc)
  2. Navigate to the Startup tab
  3. Find and expand HP Message Service
  4. Right-click HP SmartAdapter and select Open file location
  5. Delete the application that is highlighted

Let me know if that works.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-26-2020 12:36 AM

HP Recommended

Hello @stefanos18,

 

Try this:

  1. Open Task Manager (Ctrl + Shift + Esc)
  2. Navigate to the Startup tab
  3. Find and expand HP Message Service
  4. Right-click HP SmartAdapter and select Open file location
  5. Delete the application that is highlighted

Let me know if that works.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-26-2020 02:54 AM - edited ‎03-26-2020 02:56 AM

HP Recommended

Hello EddyK,

 

Thanks for your reply, it worked!

Was this reply helpful? Yes No
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