I am unable to download documents, I get a message every time that the download failed.

[KAC69]

I am unable to download documents, receive a download failed error message every time.  Issue has been going on for over 6 months now.  Any suggestions on how to correct the issue.  Seems there is a conflict somehwere.

[ub6424]

Hello @KAC69 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <download> thing ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[KAC69]

Information requested

[ub6424]

Hello @KAC69 

Thanks for reporting.

(1) Download, install and update your system

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

(2) Restart Windows

(3) Check if you can download documents now

(4) Please report back

[KAC69]

Well that is the problem I'm unable to download anything - message indicates Failed.  Any other suggestions as a work around

[ub6424]

Hello @KAC69 

(1) Use another "online" Windows computer to visit --->>> Intel Wi-Fi Site

- Download WiFi-22.190.0-Driver64-Win10-Win11.exe to <USB flash drive>

(2) Use <USB Flash drive> on your current "offline" notebook

- Install Intel driver WiFi-22.190.0-Driver64-Win10-Win11.exe

(3) Restart Windows

(4) Please report back

Kind regards

[KAC69]

Thank you.  Unfortunately, this did not work, still get the same failed messages.   I'm going to take the laptop to a computer specialist directly and see if they can't resolve the problem.  Appreciate your assistance,

[ub6424]

Hello @KAC69 

---

@KAC69 wrote:

Thank you.  Unfortunately, this did not work, still get the same failed messages.   I'm going to take the laptop to a computer specialist directly and see if they can't resolve the problem.  Appreciate your assistance,

---

You're welcome. The Intel wireless module might be defective. HP Diagnostics (UEFI or Windows) should be performed beforehand.

Do you have valid HP warranty ?

Check HP warranty status:

HP support

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

Do not post any serial number here in the community !

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

Kind regards