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HP Recommended
HP Spectre x360 Convertible Laptop PC 13t-aw200 CTO

I am unable to download documents, receive a download failed error message every time.  Issue has been going on for over 6 months now.  Any suggestions on how to correct the issue.  Seems there is a conflict somehwere.

7 REPLIES 7
HP Recommended

Hello @KAC69 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <download> thing ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

KAC69_0-1674238508597.png

 

KAC69_1-1674238836604.png

 

Information requested

 

 

 

HP Recommended

Hello @KAC69 

Thanks for reporting.

 

(1Download, install and update your system

 

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

 

(2Restart Windows

(3) Check if you can download documents now

(4Please report back

HP Recommended

Well that is the problem I'm unable to download anything - message indicates Failed.  Any other suggestions as a work around

HP Recommended

Hello @KAC69 

 

(1) Use another "online" Windows computer to visit --->>> Intel Wi-Fi Site

Download WiFi-22.190.0-Driver64-Win10-Win11.exe to <USB flash drive>

 

ub6424_0-1674241373570.png

 

(2) Use <USB Flash drive> on your current "offline" notebook

- Install Intel driver WiFi-22.190.0-Driver64-Win10-Win11.exe

(3Restart Windows

(4Please report back

 

Kind regards

HP Recommended

Thank you.  Unfortunately, this did not work, still get the same failed messages.   I'm going to take the laptop to a computer specialist directly and see if they can't resolve the problem.  Appreciate your assistance,

HP Recommended

Hello @KAC69 

 


@KAC69 wrote:

Thank you.  Unfortunately, this did not work, still get the same failed messages.   I'm going to take the laptop to a computer specialist directly and see if they can't resolve the problem.  Appreciate your assistance,


You're welcome. The Intel wireless module might be defective. HP Diagnostics (UEFI or Windows) should be performed beforehand.

 

Do you have valid HP warranty ?

 

Check HP warranty status:

HP support

 

You need to provide the serial number of your notebook here:

Check your warranty or service status

 

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

 

Do not post any serial number here in the community !

 

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.