I can't add my device on web even though I copied it from Windows Powershell using a command

[Carl1788]

I had to check select a product i dont own, even though i am typing on it right now, the problem is that on website, when i try to add my product, i enter the serial number shown behind the bettery, and even copy-paste it by Windows PowerShell using the command "wmic bios get serialnumber" But it always says that the code is not valid.

[Dragon-Fur · Accepted solution]

@Carl1788 

Welcome to the HP English Community --

Perhaps you are mixing Power Shell commands with wmic commands.

Windows key + X + A (opens Cmd prompt as Admin)

Next, type:

wmic bios get serialnumber

The serial number is not generally something you can use on the web unless you are typing the information into an application or program that can recognize such numbers.

Reminder:  Do NOT publish serial numbers in public forums or websites -- thieves love to gather up this kind of information.

HP Support, for example, recognizes serial numbers for products in Warranty.

PartSurfer can accept a valid serial number to track more precise information about a product.

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Message Content References

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Do not be a victim.

Stay vigilant.

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PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Carl1788]

Thank you, i think the problem was that my laptop's warranty was expired... It was made on 2013, after all, so that must be the problem

[Dragon-Fur]

@Carl1788 

You are welcome.

Ah - well, True -  You can identify the serial number all day long and unless HP policy changes, that perfectly good serial number won't be recognized when you attempt to submit a case to HP for in-Warranty repair service.

The serial number should still work, for example, for internal uses and when you want to use it with PartSurfer to obtain system specific information about your device..

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"