I can't find my Product Key

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

[BusyDee]

Only jusy getting round to downloading Win10 Home, still not sure if this is the correct place to download so as yet I have not downloaded.   I have taken this long time to sort out all my files and make sure they are backed up, I just feel I will lose everything as this all started with a big Win10 upgrade when the computer crashed.   If you have time to help me through the steps I would be very grateful.

I have included a screenshot of where I think I should be downloading Win 10 Home.

Thank you

BD

[Paul_Tikkanen]

Yes, that is the correct place to install W10 from.

[BusyDee]

Thank you

BD

[BusyDee]

Win 10 has updated and it is still Win 10 Pro, I was never asked any questions ie Product Key nor was there a choice of Home or Pro.  Not sure what to do now.

Any help is always appreciated.

BD

[Paul_Tikkanen]

Hi:

Is the copy now activated, or are you still getting the message that it needs to be activated?

[BusyDee]

Hi and thank you for posting.

I haven't activated because it said I had Win 10 Pro.  I have not got the shadow activate message (bottom right but don't think I had that all the time) but do have this

and this is what it thinks I have

Not sure my next step.

Any help is always appreciated.

BD

[Paul_Tikkanen]

Hi:

Run that Showkey Plus utility I posted the other day, and copy and paste the report to your reply.

Don't post the actual product key characters, just the description of W10 it reports.

[BusyDee]

Hi and thank you

Is this what you mean?

I have just had a popup window telling me to activate.

Thank you

BD

[Paul_Tikkanen]

Yes.

If that is all the report is showing, your notebook does not have the required Windows product key in the BIOS that you need to activate Windows.

Unfortunately, I can't help you with that.

If your PC originally came with W10 from HP, they must have installed the wrong motherboard...one that was meant for a FreeDOS notebook model, which has no product key, as the owner is supposed to supply their own operating system.

The only suggestion I can offer is to contact HP in the UK, explain the situation to them, and perhaps they will send you the product key you need to activate Windows.

https://www8.hp.com/uk/en/contact-hp/phone-assist.html